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FAQ

How do I put a Rag on my child?

Our one-piece Rag features a patent-pending elastic neckline, which stretches to allow your little one's whole body through. After placing legs through the leg holes, shimmy the garment up and easily slip little arms in and out. It's a breeze putting on and taking off Rags, and so much faster and better than buttons and snaps! Please see our fun  “how to video”

How do I determine which size Rag, tee, or dress to purchase for my kiddo?

Measure your little one and compare their measurements to our sizing chart.
Our rompers fit true to size, but keep in mind that fit depends on your child and your fit preference. If you like the 'baggier' look or your child is currently between sizes, we recommend sizing up for longer wearability.  

Our raglan sleeve kid's tee features a drop back and is created with a slimmer/longer fit than the average child's tee. Tees fit true to size, but keep in mind that fit depends on your child and your fit preference. 

**We are proud that our product is hand-sewn; please note, a 1/2 inch variance in size is industry standard.** 

I have a crawling baby or small toddler; how will a romper hold up?

Rags are ideal for your little one! Soft and stretchy, they allow your child to move comfortably without restriction! Like any children's clothing item, our Rags and tees are subject to wear and tear. 

The item I want is out of stock, when will it be restocked?

While we may do an occasional restock of an item, the majority of our items are limited edition and will not be restocked. 

What fabrics do you use?

Most of our apparel items are made with a very soft, stretchy spandex/jersey knit fabric. When shopping, please read each product description for further details on that specific product. 

 

How do I care for and launder my Rags? Will it shrink?

We love the cozy hand-feel, breathability, and the low maintenance nature of cotton. We believe this is the best fiber choice for our littles. Please note that due to the nature of cotton, some shrinkage may occur.

We strongly suggest washing RAGS items in cold water and tumble dry on low, or hang to dry. For best results, do not wash together with abrasive items, such as jeans or zippered items. 

**Do not use stain removers containing peroxide as it can cause garment discoloration.**

Sometimes I see small pinhole specks in the fabric. Is that normal? 

There is nothing we love more than to see your littles in the hottest designs. In order to create these designs, we use multiple methods of fabric printing. Due to the nature of the digital printing process, some items may have pinhole size spots where some of the fabric base shows through. Small specks are completely normal. 

I purchased two different styles of Rags in the same size; why does there seem to be a size variation between the two? 

We are passionate about the fit of our Rags and we know you are too. Our clothing is cut by hand and sewn by hand to ensure the highest quality. Slight variations within a size range may occur, due to the different fabric content between styles and the handmade nature of the Rags.

There has always been a slight size variation and our products will continue to have a slight variation due to the processes mentioned above.

Please note, there is a small size variation between different body styles. For instance, dolman sleeves will fit differently in the chest than a standard sleeve.

ORDER QUESTIONS

Are items in my cart held until I checkout?

No. Items in your cart are not held.

All items go to the first customer to complete the purchase. 

When will my pre-order/back-order items ship?

**ANY PRE-ORDER or BACK-ORDER items will ship within the specified window stated in product details when purchasing. Anything ordered with a pre-order or back-order item will NOT ship separately; all will be shipped together when the pre/back order ships. Our fulfillment center is unable to do split-shipping or combine orders for any reason.

Do you ship internationally?

Yes! We love sending RAGS around the world!

Shipping charges vary depending on where you live and the weight of your order.

We do try to keep taxes and duties as low as possible, however, you will be responsible for your own country’s sales tax and any customs fees.

What is your return policy?

“Please see our POLICIES” page. 

Where is my order?

Thank you so much for purchasing RAGS! You can check your order status here.

We hope to ship all orders, both domestic and international, within 3-5 business days of purchase date for standard shipping (this does not apply to any pre/back orders). For expedited and priority shipping, orders will ship the following business day.  

While we generally ship faster, please allow 3-5 business days for your order to leave our fulfillment facility. Once your order has shipped, you will receive a shipping confirmation email with your tracking information. That confirmation email and all correspondence from us will go through the email address that you input at time of purchase. 

My order's tracking shows 'delivered' but I haven't received it. What do I need to do?

Packages marked as delivered, but are 'not received', are your responsibility to locate. Once the package leaves our fulfillment facility, we are no longer liable. Please contact your local post office, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. Unfortunately, we are unable to track down your package.  

We do not issue refunds on lost packages. 

If you are sold out of an item in one size, can I buy another size of the same item and exchange it later?

We do not recommend buying the incorrect size to exchange for an out of stock size because we are not able to hold items for exchange. We also do not restock most items.

What if I put the wrong shipping address at the time of purchase?

Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. RAGS is not responsible for packages delivered to an incorrect address. 

Can I alter my order before it has shipped?

We are not able to combine shipping on multiple orders placed, as all orders are shipped individually.

Please be sure you are checking out with the correct items as we are not able to alter an order once it has been placed.

Our fulfillment center frequently ships within hours of ordering.

On RELEASE DATES only: If you notice a discrepancy on your order, please email us within ONE hour of the release time at customerservice@rags.com. We cannot guarantee that we will be able to intervene before processing, but we will do our best. We are not able to cancel an order once processing has begun. 

I believe my item is defective:

Please see our 'Defective Items' section in POLICIES.

WHOLESALE

Do you offer wholesale purchasing?

We are currently not taking on any wholesale applicants

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