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FAQ

How do I put a Rag on my child?

Our one-piece Rag features a patent-pending elastic neckline, which stretches to allow your little one's whole body through. After placing legs through the leg holes, shimmy the garment up and easily slip little arms in and out. It's a breeze putting on and taking off Rags, and so much faster and better buttons and snaps! Please see our  “how to video”

How do I determine which size Rag or tee to purchase for my child?

Measure your little one and compare their measurements to our sizing chart.
Our rompers fit true to size, but keep in mind that fit depends on your child and your fit preference. If you like the 'baggier' look or your child is currently between sizes, we recommend sizing up for longer wearability. 
Please note, there can be a up to a 1/2 inch variance in a size (which is industry standard)

Our tees feature a drop back and are created with a slimmer/longer fit than the average child's tee. Tees fit true to size, but keep in mind that fit depends on your child and your fit preference.

I have a crawling baby or small toddler; how will a romper hold up?

Rags are ideal for your little one! Soft and stretchy, they allow your child to move comfortably without restriction! Like any children's clothing item, our Rags and tees are subject to wear and tear. 

The item I want is out of stock, when will it be restocked?

While we may do an occasional restock of an item, the majority of our items are limited edition, and as such cannot be restocked as a limited amount of each style is made.

What fabrics do you use?

Most of our apparel items are made with a very soft, stretchy spandex/jersey knit fabric. When shopping, be sure to read the product description for further details on that specific product. 

 

How do I care for and launder my Rags? Will it shrink?

We love the cozy hand feel, breathability, and the low maintenance nature of cotton. We believe this is the best fiber choice for our littles. Please note that due to the nature of cotton, some shrinkage may occur. We strongly suggest washing them in cold water and tumble dry on low, or hang to dry.

**Do not use stain removers containing peroxide as it can cause discoloration.**

Sometimes I see small pinhole specks in the printing. Is that normal? 

There is nothing we love more than to see our littles in the hottest designs. In order to accomplish these designs, we use multiple methods of fabric printing. Due to the nature of digital printing process, some items may have pin hole size spots where some of the base shows through.  That is completely normal and part of the hand printing process. 

I purchased two different styles of Rags in the same size.  Why does there seem to be a size variation between the two? 

We are passionate about the fit of our Rags and we know you are, too. Our clothing is cut by hand and sewn by hand to ensure the highest quality. Slight variations within a size range may occur, due to the different fabric content between styles and the handmade nature of the Rags.

There has always been a slight size variation, and our products will continue to have a slight variation due to the processes mentioned above.

ORDER QUESTIONS

Are items in my cart held until I checkout?

No. Items in your cart are not held.

All items go to the first to complete the checkout process. 

When will my pre-order/back-order items ship?

** ANY PRE-ORDER or BACK-ORDER items will ship within the specified window stated in product details when purchasing. Anything ordered with a pre-order or back-order item will not ship separately; all will be shipped together when pre/back order is ready to ship. We are unable to do split-shipping or combine orders.

Do you ship internationally?

Yes! We love sending Rags around the world.

Shipping charges vary depending on where you live and the weight of your order.

We do try to keep taxes and duties as low as possible, however, you will be responsible for your own country’s sales tax.

What is your return policy?

“Please see our POLICIES” page. 

Where is my order?

Thank you so much for purchasing RAGS! You can check your order status here.

We hope to ship all orders, both domestic and international, within 3-5 business days of purchase date for standard shipping. For expedited and priority shipping, orders will ship the following business day.  

While we generally ship faster, please allow 3-5 business days for your order to leave our fulfillment facility. Once your order has shipped, you will receive a shipping confirmation email with your tracking information. That confirmation email and all correspondence from us will go through the email address that you used when you ordered. Please check the inbox and spam folder of that email address.

My order has shipped but hasn’t arrived?

As stated in our store policies:
Packages marked as delivered, but are 'not received', are your responsibility to locate. Once the package leaves our hands, we are no longer liable. Please contact your local post office as they can check the geotag of the delivery scan and escalate an investigation on your behalf. Unfortunately we are unable to track down on our end. 

My order's tracking shows 'delivered' but I haven't received it?

Packages marked as delivered, but are 'not received', are your responsibility to locate. Once the package leaves our hands we are no longer liable. Please contact your local post office as they can check the geotag of the delivery scan and escalate an investigation on your behalf. Unfortunately we are unable to track down on our end. 

We do not issue refunds on lost packages.

If you are sold out of an item in one size, can I buy another size of the same item and exchange it later?

We do not recommend buying the incorrect size to exchange for an out of stock size because we are not able to hold items for exchange. We also do not restock all items.

What if I put the wrong shipping address?

Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. Rags is not responsible for packages delivered to an incorrect address. 

Can I alter my order before it has shipped?

We are not able to combine shipping on multiple orders placed, as all orders are shipped individually.

Please be sure you are checking out with the correct items as we are not able to alter an order once it has been placed.

Our fulfillment center frequently ships within hours of ordering.

On RELEASE DATES only: If you notice a discrepancy on your order, please email us within ONE hour of the release time at customerservice@rags.com (we cannot guarantee that we will be able to intervene before processing, but we will do our best!). We are not able to cancel an order once processing has begun so you must contact us within ONE HOUR of the release time. 

I believe my item is defective:

Please see our 'Defective Items' section in POLICIES.

WHOLESALE

Do you offer wholesale purchasing?

We are currently not taking on any wholesale applicants

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