How do I put a RAG on my child?
RAGS are great because of how soft and stretchy they are. Getting them on and off your child through the neck hole is a breeze while still maintaining the shape of the garment. Please see our “how to video”
How do I determine which size to purchase for my child?
Please measure your child and compare that to our sizing chart.
Our rompers fit true to size; but fit depends on your child and your fit preference.
If you like the ‘baggier’ look, we recommend sizing up.
If your child is between sizes, we recommend sizing up for longer wearability.
Our tee’s also fit true to size, but fit depends on your child and how you like them to fit.
Our tees feature a drop back and are created with a slimmer/longer fit than the average child’s tee.
I have a crawling baby or small toddler; how will a romper hold up?
RAGS are perfect for your little ones! They are soft and stretchy, allowing your child to move comfortably without restriction! Like any child’s clothing item, our clothing is subject to wear and tear.
The item I want is out of stock, when will it be restocked?
While we do restock some items the majority of our items are limited edition and will not be restocked.
What fabrics do you use?
Most of our items are made of a very soft and stretchy spandex/jersey knit fabric.
When shopping, be sure to read the product description provided for more details.
How do I care for and launder my RAGS? Will it shrink?
We love the cozy hand feel, breathability, and its low maintenance nature of cotton. We believe this is the best fiber choice for our littles. Please note that due to the nature of cotton some shrinkage may occur. We strongly suggest washing them in cold water and tumble dry on low.
**Do not use stain removers containing peroxide as it can cause discoloration.
Sometimes I see small pinhole specks in the printing. Is that normal?
There is nothing we love more than to see our littles in the hottest designs. In order to accomplish these designs, we use multiple methods of fabric printing. Due to the nature of digital printing process some items may have pin hole size spots where some of the base shows through. That is totally normal and part of the hand printing process.
I purchased two different styles of RAGS in the same size. Why does there seem to be a size variation between the two?We are passionate about the fit of our Rags and we know you are too. Our clothing is cut by hand and sewn by hand to ensure the highest quality. Slight variations within a size range may occur. This is because of different fabric content and the handmade nature of the RAG. There has always been a slight size variation and will continue to have a slight variation due to the processes mentioned
Are items in my cart held until I checkout?
No. Items in your cart are not held.
All items go to the first to complete the checkout process.
Do you ship internationally?
Yes! We love sending RAGS around the world.
Shipping charges vary depending on where you live and the weight of your order.
We do try to keep taxes and duties as low as possible, however, you will be responsible for your country’s sales tax.
What is your return policy?
Where is my order?
Thank you for purchasing RAGS! You can check your order status here.
We hope to ship all orders both domestic and international orders within 3-5 business days of purchase date for standard shipping. For expedited and priority shipping orders will ship the following business day.
While we generally ship faster, please allow 3-5 business days for your order to leave our facility. Once your order has shipped, you will receive a shipping confirmation email with your tracking information. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check that email’s inbox and spam folder.
My order has shipped but hasn’t arrived?
Please contact your local post office and provide them with your tracking information. The Post should be able to help you locate your package.
My order's tracking shows 'delivered' but I haven't received it?
Packages marked as delivered, but are 'not received' are your responsibility to locate. Once the package leaves our hands we are no longer liable. Please contact your local post office as they can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
We do not issue refunds on lost packages.
If you are sold out of an item in one size, can I buy another size of the same item and exchange it later?
We do not recommend buying the incorrect size to exchange for an out of stock size because we are not able to hold items for exchange. We also do not restock all items.
What if I put the wrong shipping address?
Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. Rags is not responsible for packages delivered to an incorrect address.
Can I alter my order before it has shipped?
We are not able to combine shipping on multiple orders placed as all orders are shipped individually.
Please be sure you are checking out with the correct items as we are not able to alter an order once it has been placed.
Our fulfillment center frequently ships within hours of ordering.
On RELEASE DATES only; if you notice a discrepancy on your order please email us within ONE hour of the release time (we cannot guarantee that we will be able to intervene before processing, but we will do our best!). We are not able to cancel an order once processing has begun so contact us within ONE HOUR of the release time.
I believe my item is defective:
Do you offer wholesale purchasing?
We are currently not taking on any wholesale applicants. Stay tuned for any updates in 2018.