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Grab Bag FAQ

What is a Grab Bag? 
  • A ‘Grab Bag’ is a crazy good deal on a mind-blowingly fun mystery! Select your gender + size in a Rag or kid’s tee. Score never before released Rags and kid's tees, some one-of-a-kinds (ooak), a few overstock goodies, and even some favorite sold out goodness! The majority of items included in Grab Bags will be brand new and never before released, which may include new graphics, throwback graphics, and some fan favorites. Don’t have #RAGrets! 
When will Grab Bags be released? How long will they be available? 
  • Grab Bags will be available on Friday, July 26th starting at 10am MST, while supplies last. Shop on www.rags.com. 

What is the price for a Grab Bag?

  • Each Grab Bag Rag (Boy or Girl // One per bag) will be $29. 
  • Each Grab Bag Kid’s Tee (Boy or Girl // One per bag) will be $19.
Is there a limit to how many Grab Bags I can order?
  • There is no limit! You can order as many Grab Bags as you would like, while supplies last by gender and size. 
What styles will be included in the Grab Bag? Will holiday items be included?
  • So many brand new styles will be included in Grab Bags for Rags!
  • Disney and Star Wars styles will be excluded.
  • No holiday items will be included in *REGULAR* mystery grab bags. However, there will be a SEPARATE option to select a HOLIDAY grab bag Rag ($29), kids tee ($19), or baby pouch ($25), by gender and size. These will be comprised of previously released Valentine's, Easter, 4th of July, Halloween, and Christmas styles. *See more details below*
Can I select a gender for my Grab Bag? 
  • Yes! Rag (3-6 months - 5/6Y) and kid's tee (3-6 months - 11/12Y) grab bags will have both a boy and girl option. Each item is a mystery. 
  • Each item is pre-determined as 'boy' or 'girl' by RAGS.
  • If you feel there was a mistake made in the slated gender for an item (after you have received the product), please email customerservice@rags.com. We cannot guarantee that we can accommodate a request for an exchange but we are happy to review.
What body styles will be included in the Grab Bag? 
  • The majority of items included in Grab Bags, releasing on July 26, 2019, will include a variety of tanks and short sleeves, with shorts, capris, or long pants. No 3/4 length sleeves or long sleeve Rags will be included in regular grab bags. 
  • Tons of brand new styles will be included in Grab Bags for Rags and kid's tees, as well as some overstock goodies and a few sold out favorites.
  • HOLIDAY grab bag items may include any style of Rags: tanks, short sleeve, 3/4 length sleeve, or long sleeve. See more details below. 

There's a separate HOLIDAY Grab Bag option this year -- how does that work? 

  • On the morning of Friday July 26, the following separate options will be available to purchase, while supplies last: 
    • Mystery Boy Rag ($29)
    • Mystery Girl Rag ($29)
    • Mystery Boy Tee ($19)
    • Mystery Girl Tee ($19) 
    • ***All regular Mystery Grab Bag styles will NOT include any holiday styles.***
    • Mystery HOLIDAY Boy Rag ($29) 
    • Mystery HOLIDAY Girl Rag ($29)
    • Mystery HOLIDAY Boy Tee ($19) 
    • Mystery HOLIDAY Girl Tee ($19)
    • Mystery HOLIDAY Boy Baby Pouch ($25)
    • Mystery HOLIDAY Girl Baby Pouch ($25)
    • ****Any holiday items will be previously released styles comprised of Valentine's, Easter, 4th of July, Halloween, and Christmas.*** 
Will Disney or Star Wars be included in Grab Bags?
  • No. Due to licensing agreements, Disney and Star Wars are not able to be included in grab bags
What are the chances of getting a duplicate Rag, kid’s tee, or baby pouch?
  • Our fulfillment center will do their very best to ensure duplicates are not sent when multiples of the same gender and size are ordered. For instance, if 4 quantities of ‘boy 18-24 month’ Grab Bag Rags are ordered, they will strive to not have duplicates. We have tons of new styles to offer! However, we cannot guarantee that no duplicates will be sent.
  • HOLIDAY baby pouches (0-3 months) have a limited number of styles available. Our fulfillment center will do their best but cannot guarantee you will not receive duplicates.
  • We cannot take any requests for an order to include matching Rags (same or different sizes), or ensure no duplicates (if different sizes are ordered).
Can I combine shipping on multiple Grab Bags?
  • Our fulfillment center is unable to combine or split shipping on any orders. Each order is unique and cannot be combined or split for any reason. 
What is the policy on returns or exchanges for Grab Bags? 
  • All sales are FINAL on grab bag items. No returns or exchanges will be accepted.
  • We cannot exchange or alter an order once it has been placed.
  • You may cancel the entire order within the FIRST HOUR after purchase. Please email customerservice@rags.com immediately if you need to cancel. 
What if I receive a defective item in my Grab Bag? 
  • In the rare instance that a defective item goes out, we are happy to offer a full refund (of the sale price) with the return of the defective item. Please email our customer service team at customerservice@rags.com and they will be happy to review. 
What is the fabric for Grab Bag items?
  • Fabric varies, based upon each item, but every item features our signature soft, stretchy fabric!
When will my order(s) ship? 
  • Due to the high volume of orders for Grab Bags, products ordered in Grab Bags will leave our fulfillment center within 3-14 business days.
Why has someone who ordered after I did (during the day) receive a shipping notification before me? 
  • We will have several shipping specialists working on pulling orders, which may account for some orders being fulfilled before others. 

    What if there are technical issues with the site? 

    • We cannot combine shipping or offer a shipping discount if there are technical issues with the site. 

    #tagyourRags