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Grab Bag FAQ

What is a Grab Bag? 
  • A ‘Grab Bag’ is a crazy good deal on a mind-blowingly fun mystery item! Select your gender + size in a Rag, kid’s tee, or baby pouch. Score never before released Rags and kid's tees, a few overstock goodies, and even some favorite sold out goodness! The majority of items included in Grab Bags will be brand new and never before released, which may include new graphics, throwback graphics, and some fan favorites. Don’t have #RAGrets! 
When will Grab Bags be released? How long will they be available? 
  • Grab Bags will be available on Tuesday, July 31st, from 10am MST - 10pm MST, or while supplies last. Shop on www.rags.com. 

What is the price for a Grab Bag?

  • Each Grab Bag Rag (one per bag) will be $29. 
  • Each Grab Bag Baby Pouch (one per bag) will be $25.
  • Each Grab Bag Kid’s Tee (one per bag) will be $15.
Is there a limit to how many Grab Bags I can order?
  • There is no limit! You can order as many Grab Bags as you would like, while supplies last by gender and size. 
What styles will be included in the Grab Bag? Will holiday items be included?
  • So many brand new summer styles will be included in Grab Bags for Rags!
  • No holiday items will be included in grab bags. All Easter, Donut Day, 4th of July, and Ice Cream collections will be excluded from grab bags. 
Can I select a gender for my Grab Bag? 
  • All grab bag Rags and baby pouches are slated as either boy or girl. You may select either a boy or girl Mystery Grab Bag Rag (size 3-6 months through 5/6 years), or Baby Pouch (size 0-3 months).
  • Our tees are all unisex, or gender neutral (size 2T - 11/12Y). 
  • If you feel there was a mistake made in the slated gender for an item, please email customerservice@rags.com. We cannot guarantee that we can accommodate a request for an exchange but we are happy to review.
What body styles will be included in the Grab Bag? 
  • The majority of items included in Grab Bags, releasing on July 31, 2018, will include a variety of tanks or short sleeves, with capri or short legs.  
What are the chances of getting a duplicate Rag, kid’s tee, or baby pouch?
  • We have tons of new Rag styles to offer! Our fulfillment center will do their very best to ensure duplicates are not sent when multiples of the same gender and size are ordered. For instance, if 4 quantities of ‘boy 18-24 month’ Grab Bag Rags are ordered, they will strive to not have duplicates. However, we cannot guarantee that no duplicates will be sent. 
  • Baby pouches (0-3 months) have a limited number of styles available by each gender. Our fulfillment center will do their best but cannot guarantee you will not receive duplicates. 
  • We cannot take any requests for an order to either include matching Rags (same or different sizes) or ensure no duplicates (if different sizes are ordered). 
Can I combine shipping on multiple Grab Bags?
  • Our fulfillment center is unable to combine or split shipping on any orders. Each order is unique and cannot be combined or split for any reason. 
What is the policy on returns or exchanges for Grab Bags? 
  • All sales are FINAL on grab bag items. No returns or exchanges will be accepted. 
What if I receive a defective item in my Grab Bag? 
  • In the rare instance that a defective item goes out, we are happy to offer a full refund with the return of the defective item. Please email our customer service team at customerservice@rags.com and they will be happy to review. 
What is the fabric for Grab Bag items?
  • Fabric varies, based upon each item, but the majority of items are a lighter weight (for summer styles) and are extremely soft! 
When will my order(s) ship? 
  • Due to the high volume of orders for Grab Bags, products ordered in Grab Bags will leave our fulfillment center within 10-15 business days.
Why has someone who ordered after I did (during the day) receive a shipping notification before me? 
  • We will have several shipping specialists working on pulling orders, which may account for some orders being fulfilled before others. 
How do you determine who gets gift cards from certain brands? 
  • On the day of the Grab Bag (July 31st), the RAGS team will place gift cards from other brands into random orders while on a FB live. Not all orders will receive a gift card. Tune into our FB live the day Mystery Grab Bags release! 

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