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Grab Bag FAQ

What is a Grab Bag? 
  • A ‘Grab Bag’ is a crazy good deal on a mind-blowingly fun mystery! Select your gender + size in a Rag or kid’s tee. Score never before released Rags and kid's tees, a few overstock goodies, and even some favorite sold out goodness! Don’t have #RAGrets! 
When will Grab Bags be released? How long will they be available? 
  • Grab Bags will be available on Thursday, March 5, 2020 starting at 10am MST. Quantities are availability are while supplies last, so we recommend to be on right at 10am MST to snag what you want! Shop on www.rags.com. 

What is the price for a Grab Bag?

  • Each Grab Bag Rag (Boy or Girl // One per bag) will be $29 each.
  • Each Grab Bag Kid’s Tee (Boy or Girl // One per bag) will be $15 each. 
  • Each Grab Bag Baby Pouch (Boy or Girl // One per bag) will be $20 each.
Is there a limit to how many Grab Bags I can order?
  • There is no limit! You can order as many Grab Bags as you would like, while supplies last by gender and size. 
What styles will be included in the Grab Bag? Will holiday items be included?
  • We reserved a few of the NEW styles from our Mystery Grab Bag IRL event + have a few more NEW styles up our sleeve, slated specifically for this online grab bag.
  • Overstock goodies + some sold-out faves will also be included
  • The Essentials collection and any holiday items are EXCLUDED from Grab Bags. 
Can I select a gender for my Grab Bag? 
  • Yes! Rag (3-6 months - 5/6Y) and kid's tee (3-6 months - 11/12Y) grab bags will each have a boy and girl option. Each item is a mystery. 
  • Baby Pouches (0-3M) will also have a boy and girl option. Each item is a mystery. 
  • Each item is pre-determined as 'boy' or 'girl' by RAGS.
  • If you feel there was a mistake made in the slated gender for an item (after you have received the product), please email hello@rags.com. We cannot guarantee that we can accommodate a request for an exchange but we are happy to review.
What body styles will be included in the Grab Bag? 
  • Rag items included in Grab Bags, releasing on 3/5/20, will include a variety of body styles with short sleeves, 3/4 length sleeves, or long sleeves, all with long pants. No tanks or short Rags will be included.  
  • Tee styles included in Grab Bags, releasing on 3/5/20, will include a variety of tees with short sleeve or 3/4 length sleeve. 

What options will be available for Grab Bag this year?

  • On the morning of Thursday March 5, 2020 at 10am MST, the following separate options will be available to purchase, while supplies last: 
    • Mystery Boy Rag ($29)
    • Mystery Girl Rag ($29)
    • Mystery Boy Tee ($19)
    • Mystery Girl Tee ($19) 
    • Mystery Boy Baby Pouch ($20)
    • Mystery Girl Baby Pouch ($20)
    What are the chances of getting a duplicate Rag, kid’s tee, or baby pouch?
    • We are excited about NEW technology that will nearly eliminate duplicates for Rags and kids tees, even across multiple orders placed with the same email address. We cannot 100% guarantee no duplicates will be sent for Rags and kids tees but the probability of no duplicates being sent is better than it has ever been! 
    • Baby pouches (0-3 months) have a limited number of styles available. Our fulfillment center will do their best but cannot guarantee you will not receive duplicates.
    • We cannot take any requests for an order to include matching Rags (same or different sizes), or ensure no duplicates (if different sizes are ordered).
    Can I combine shipping on multiple Grab Bags?
    • Our fulfillment center is unable to combine or split shipping on any orders. Each order is unique and cannot be combined or split for any reason. 
    What is the policy on returns or exchanges for Grab Bags? 
    • All sales are FINAL on grab bag items. No returns or exchanges will be accepted.
    • We cannot exchange or alter an order once it has been placed.
    • Please email our dedicated Customer Care team at hello@rags.com if you have any questions about your order. 
    What if I receive a defective item in my Grab Bag? 
    • In the rare instance that a defective item goes out, we are happy to offer a full refund (of the sale price) with the return of the defective item. Please email our dedicated Customer Care team at hello@rags.com and they will be happy to review. 
    What is the fabric for Grab Bag items?
    • Fabric varies, based upon each item, but every item features our signature soft, stretchy fabric! 
    When will my order(s) ship? 
    • Due to the high volume of orders for Grab Bags, products ordered in Grab Bags will leave our fulfillment center within 1-8 business days.
    Why has someone who ordered after I did (during the day) receive a shipping notification before me? 
    • We will have several shipping specialists working on pulling orders, which may account for some orders being fulfilled before others. 

      What if there are technical issues with the site? 

      • We cannot combine shipping or offer a shipping discount if there are technical issues with the site. 

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