Grab Bag FAQ
What is a Grab Bag?
- A ‘Grab Bag’ is a crazy good deal on a mind-blowingly fun mystery! Select your gender + size in a Rag or kid’s tee, or a girl dress or girl baby pouch. Score never before released Rags and kid's tees, a few overstock goodies, and even some favorite sold out goodness! The majority of items included in Grab Bags will be brand new and never before released, which may include new graphics, throwback graphics, and some fan favorites. Don’t have #RAGrets!
When will Grab Bags be released? How long will they be available?
Grab Bags will be available on Friday, March 15th from 10am MST - 10pm MST, or while supplies last. Shop on www.rags.com.
What is the price for a Grab Bag?
Each Grab Bag Rag (Boy or Girl // One per bag) will be $29.
Each Grab Bag GIRL Baby Pouch or GIRL Dress (one per bag) will be $25.
Each Grab Bag Kid’s Tee (Boy or Girl // One per bag) will be $15.
Is there a limit to how many Grab Bags I can order?
There is no limit! You can order as many Grab Bags as you would like, while supplies last by gender and size.
What styles will be included in the Grab Bag? Will holiday items be included?
So many brand new styles will be included in Grab Bags for Rags!
No holiday items will be included in grab bags. All Easter, Donut Day, 4th of July, and Ice Cream collections will be excluded from grab bags.
Can I select a gender for my Grab Bag?
Yes! Rag (3-6 months - 5/6Y) and kid's tee (3-6 months - 11/12Y) grab bags will have both a boy and girl option. Baby Pouch (0-3 months, all previously released styles) and Dress (2T - 11/12Y, all previously released styles) grab bags will be GIRL only. Each item is a mystery.
If you feel there was a mistake made in the slated gender for an item (after you have received the product), please email firstname.lastname@example.org. We cannot guarantee that we can accommodate a request for an exchange but we are happy to review.
What body styles will be included in the Grab Bag?
- The majority of items included in Grab Bags, releasing on March 15, 2019, will include a variety of short sleeves, 3/4 length sleeves, or long sleeves, all with long pants. No tank Rags will be included.
- Tons of brand new styles will be included in Grab Bags for Rags and kid's tees, as well as some overstock goodies and a few sold out favorites.
- Holiday items are all excluded from Grab Bags.
Will holiday items be included in Grab Bags?
- No. All holiday items are excluded from grab bags.
Will Disney or Star Wars be included in Grab Bags?
- No. Due to licensing agreements, Disney and Star Wars are not able to be included in grab bags.
- Our fulfillment center will do their very best to ensure duplicates are not sent when multiples of the same gender and size are ordered. For instance, if 4 quantities of ‘boy 18-24 month’ Grab Bag Rags are ordered, they will strive to not have duplicates. We have tons of new styles to offer! However, we cannot guarantee that no duplicates will be sent.
- GIRL Baby pouches (0-3 months) have a limited number of styles available. Our fulfillment center will do their best but cannot guarantee you will not receive duplicates.
- GIRL dresses (2T - 11/12Y)) have a limited number of styles available. Our fulfillment center will do their best but cannot guarantee you will not receive duplicates.
- We cannot take any requests for an order to include matching Rags (same or different sizes), or ensure no duplicates (if different sizes are ordered).
Can I combine shipping on multiple Grab Bags?
Our fulfillment center is unable to combine or split shipping on any orders. Each order is unique and cannot be combined or split for any reason.
What is the policy on returns or exchanges for Grab Bags?
- All sales are FINAL on grab bag items. No returns or exchanges will be accepted.
- We cannot exchange or alter an order once it has been placed.
- You may cancel the entire order within the FIRST HOUR after purchase. Please email email@example.com immediately if you need to cancel.
What if I receive a defective item in my Grab Bag?
In the rare instance that a defective item goes out, we are happy to offer a full refund (of the sale price) with the return of the defective item. Please email our customer service team at firstname.lastname@example.org and they will be happy to review.
What is the fabric for Grab Bag items?
- Fabric varies, based upon each item, but every item features our signature soft, stretchy fabric!
When will my order(s) ship?
- Due to the high volume of orders for Grab Bags, products ordered in Grab Bags will leave our fulfillment center within 3-14 business days.
Why has someone who ordered after I did (during the day) receive a shipping notification before me?
- We will have several shipping specialists working on pulling orders, which may account for some orders being fulfilled before others.
How do you determine who gets gift cards from certain brands?
- On the day of the Grab Bag (March 15th), the RAGS team will place gift cards from other brands into random orders while on a FB live. Not all orders will receive a gift card. Tune into our FB live the day Mystery Grab Bags release!
What if there are technical issues with the site?
- We cannot combine shipping or offer a shipping discount if there are technical issues with the site.