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POLICIES

SALES & DISCOUNTS

All sales are FINAL on discounted items; including Black Friday and Holiday Sale items.

Discounts cannot be stacked; discount codes cannot be combined with any other discount code or offer.

**Discounted items include items purchased with a discount code as well as site-wide sales and store markdowns.

All sales are FINAL on any Holiday themed items.

All sales of Gift Cards are FINAL.

SHIPPING

We are not able to combine orders or refund shipping on multiple orders as all orders are shipped individually. 

We hope to ship all orders, both domestic and international, within 3-5 business days after purchase date for standard shipping. For expedited and priority shipping, orders will ship the following business day.

Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. RAGS is not responsible for packages delivered to an incorrect address.

Reshipping of packages returned to RAGS due to an incorrect address can be reshipped at the customers cost and include a $3.50 restocking fee per item.

Packages marked as delivered, but are 'not received', are your responsibility to locate. Once the package leaves our fulfillment facility, we are no longer liable. Please contact your local post office, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. Unfortunately, we are unable to track down your package.  

We do not issue refunds on lost packages. 

 ALTERING AN ORDER 

We are not able to combine orders or refund shipping on multiple orders, as all orders are shipped individually.

Please be sure you are checking out with the correct items and correct shipping information as we are not able to alter an order once it has been placed.

Our fulfillment center frequently ships within hours of ordering!!

On RELEASE DATES only: If you notice a discrepancy on your order, please email us within ONE hour of the release time at customerservice@rags.com. We cannot guarantee that we will be able to intervene before processing, but we will do our best. We are not able to cancel an order once processing has begun.  (this excludes Black Friday Weekend.)

All Sales on Gift Cards are FINAL. These orders cannot be canceled or refunded.

 

INTERNATIONAL ORDERS

We do try to keep taxes and duties as low as possible, however, you will be responsible for your own country’s sales tax and any customs fees.

International shipping can take up to 6-8 weeks for delivery, depending on the country.

Not all countries offer continued tracking once your package has left the United States. If you are not able to locate your package once it has left the United States, please contact your local postal carrier.

 

PRE-ORDER & BACK ORDER

ALL SALES ARE FINAL.

NO CANCELATIONS after the first hour of the item becoming available. Because we cut the exact amount ordered, we are not able to cancel or offer returns on these items. 

All pre-order and back-ordered items will ship in the specified shipping window for that particular item. 

Expedited shipping with a pre-order or back-order; any expedited shipping will be applied when product begins to ship. 

Any items purchased in the same order with a pre-order or back-order item will NOT be shipped separately. All items ordered together will be shipped together. 

 

 

RETURN & REFUND POLICY

We do not offer free returns. Customers are responsible for return shipping charges.

Items must be purchased directly from RAGS.

If you are not completely satisfied with your purchase, you can return any unwornunwashed product, with tags still attached, within 30 days of purchase.

Item must arrive back to RAGS within 30 days of purchase to receive a refund. If items arrive to us after 30 days of purchase, store credit may be issued up to 40 days after purchase. We are not able to offer anything for items returned 40 days after purchase.

All items are inspected upon arrival for signs of wear, damage, or use. If returned items do not meet basic restocking standards, items will be returned to customer.

Items can be returned for a refund or store credit of the purchase price of the item (shipping is not included in refund or store credit). 

**Please keep tracking information on all items sent back to us. 

**Proof of purchase is required.

You MUST email customerservice@rags.com to schedule a return.

Please include your order number, the product you are hoping to return, and the reason for the return.

All sales are FINAL on discounted items; including Black Friday and Holiday Sale items.

**Discounted items include items purchased with a discount code as well as site-wide sales and store markdowns.

All sales are FINAL on any Holiday themed items.

All sales of Gift Cards are FINAL.

 

DEFECTIVE ITEMS

Please inspect items carefully upon receipt.

We strive to send perfection but, every once in a while, a defective item may slip through the cracks. If you believe you have received a defective item, please contact customerservice@rags.com as each item is handled on a case-by-case basic. 

We stand behind our products 100% and are happy to offer a full refund or store credit for items that are returned back to us, unwashed and unworn. After contacting our team via email, we can issue a shipping label for you to attach to a package of your own. 

You MUST contact RAGS within 15 days of receipt to initiate a claim for a defective item. Please inspect your items carefully upon receipt. Defective items must be returned to us within 30 days of purchasing. We do not offer exchange, refund, credit or otherwise on purchases over 30 days, or items that have been washed or worn.

If items arrive to us after 30 days of purchase, store credit may be issued up to 40 days after purchase. We are not able to offer anything for items returned 40 days after purchase.

**Please remember our products are limited edition and an exchange is not always possible.

**We are not able to offer discounts on defective merchandise.

**All defects are handled individually. Policy on defective items is subject to change at any time.

**Proof of purchase required.

If you believe you have received a defective item; please email our team at customerservice@ragstoraches.com.


EXCHANGES

Due to the limited quantities of our products, we cannot offer exchanges or hold items for exchange.

Have more questions? Please see our FAQ Page-- if you don't find the answer to your questions; please contact us at customerservice@ragstoraches.com

 

GIFT CARD POLICY

All gift cards purchased on our website are final sale and non-refundable.

 

 

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