Orders placed between Thursday November 23, 2017 and Monday November 27 will ship in 5-7 BUSINESS days.
We hope to ship all orders both domestic and international orders within 3-5 business days after purchase date for standard shipping. For expedited and priority shipping orders will ship the following business day.
Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. Rags is not responsible for packages delivered to an incorrect address.
Reshipping of packages returned to Rags due to an incorrect address can be reshipped at the customers cost and include a $3.50 restocking fee per item.
Packages marked as delivered, but are 'not received' are the customer's responsibility to locate. Once the package leaves our hands we are no longer liable. Please contact your local post office as they can check the geotag of the delivery scan and escalate an investigation on your behalf. RAGS is unable to track down a package on our end.
We do not issue refunds on lost packages.
ALTERING AN ORDER
We are not able to combine orders or refund shipping on multiple orders, as all orders are shipped individually.
Please be sure you are checking out with the correct items as we are not able to alter an order once it has been placed.
Our fulfillment center frequently ships within hours of ordering!!
On RELEASE DATES only: If you notice a discrepancy on your order please email us within ONE hour of the release time (we cannot guarantee that we will be able to intervene before processing, but we will do our best!). We are not able to cancel an order once processing has begun.
All Sales on Gift Cards are FINAL. These orders cannot be canceled or refunded.
We do try to keep taxes and duties as low as possible, however, you will be responsible for your country’s sales tax and/or duties.
International shipping can take up to 6-8 weeks for delivery, depending on the country.
Not all countries offer continued tracking once your package has left the United States. If you are not able to locate your package once it has left the United States, please contact your local postal carrier.
RETURN & REFUND POLICY
We do not offer free returns. Customers are responsible for return shipping charges.
Items must be purchased directly from RAGS.
If you are not completely satisfied with your purchase, you can return any unworn, unwashed product, with tags still attached, within 30 days of purchase.
Item must arrive back to RAGS within 30 days of purchase to receive a refund. If items arrive to us after 30 days of purchase, store credit may be issued up to 40 days after purchase. We are not able to offer anything for items returned 40 days after purchase.
All items are inspected upon arrival; for signs of wear, damage, or use. If returned items don't meet basic restocking standards, items will be returned to customer .
Items can be returned for a refund or store credit of the purchase price of the item (shipping is not included in refund or store credit).
**Please keep tracking information on all items sent back to us.
**Proof of purchase is required.
You MUST email email@example.com
Please include your order number, the product you are hoping to return, and the reason for the return.
All sales are FINAL on discounted items.
All sales of Gift Cards are FINAL.
Please inspect items carefully upon receipt.
We strive to send perfection but, every once in a while, a defective item may slip through the cracks. We stand behind our products 100% and are happy to offer a full refund or store credit for items that are returned back to us, unwashed and unworn. After contacting our team, we can issue a shipping label for you to attach to a package of your own.
You MUST contact RAGS within 15 days of receipt to initiate a claim for a defective item. Please inspect your items carefully upon receipt. Defective items must be returned to us to initiate your claim. We do not offer exchange, refund, credit or otherwise on purchases over 30 days, or items that have been washed or worn.
**Please remember our products are limited edition and an exchange is not always possible.
**We are not able to offer discounts on defective merchandise.
**All defects are handled individually. Policy on defective items is subject to change at any time.
**Proof of purchase required.
If you believe you have received a defective item; please email our team at firstname.lastname@example.org.
Due to the limited quantities of our products, we cannot offer exchanges or hold items for exchange.
Have more questions? Please see our FAQ Page-- if you don't find the answer to your questions; please contact us at email@example.com
GIFT CARD POLICY
All gift cards purchased on our website are final sale and non-refundable.