It's BIRTHDAY WEEK! New styles daily at 10am MDT 🎉 FREE SHIPPING on U.S. ORDERS Over $50

RAGS Warranty + Shipping

Warranty

We stand behind our products 100%. While we strive to send perfection, every once in a while a defective item may slip through the cracks.

If you believe you have received a defective item, please contact our Customer Care team at hello@rags.com.

Claims for defective items must be initiated and product returned to us within 30 days of purchasing. Please remember some of our products are limited edition and an exchange is not always possible. We are not able to offer discounts on defective merchandise. All defects are handled individually. Proof of purchase from rags.com or authorized retailer required.

Shipping

When will my order ship?

We strive to ship all orders, both domestic and international, within 1-3 business days of purchase. (This means the package will leave our fulfillment center within 1-3 days from the date from date of purchase.) For expedited and priority shipping, orders will ship no later than the following business day.

We are unable to combine orders or refund shipping on multiple orders as all orders are shipped individually.

If an extended shipping window applies, it will be noted on that item’s individual product page.

Can I alter my order?

Please be sure you are purchasing the correct items and sizes with the correct shipping information as we are not able to alter an order once our fulfillment center has begun packing and shipping orders.

If you notice a discrepancy on your order, please email hello@rags.com. We cannot guarantee that we will be able to intervene before processing (our team ships quickly!) but, we will do our best.

What are your shipping policies?

We strive to ship all orders, both domestic and international, within 1-3 business days of purchase.  (This means the package will leave our fulfillment center within 1-3 days from the date from date of purchase.) For expedited and priority shipping, orders will ship no later than the following business day.

We are unable to combine orders or refund shipping on multiple orders as all orders are shipped individually.

Customers are responsible for providing the correct shipping information when an order is placed. RAGS is not responsible for packages delivered to an incorrect address. Reshipping of packages returned to RAGS due to an incorrect address can be re-shipped at the customer’s expense. Packages marked as delivered, but 'not received', are the customer’s responsibility to locate. We are not able to issue refunds on lost packages. (We highly recommend purchasing Route shipping insurance on all domestic orders.)

Do you ship internationally?

Yes! We can ship to the following countries: USA, Canada, Australia, UK, Japan, Puerto Rico & Guam.

We do try to keep taxes and duties as low as possible, however, you will be responsible for your own country’s taxes and customs fees, if applicable. International taxes and fees are subject to change based on origin of product.

International shipping time varies by country and can take up to 6-8 weeks for delivery.

Not all countries offer continued tracking once your package has left the United States. If you are not able to locate your package once it has left the United States, please contact the shipping carrier.

What is Route+ shipping insurance?

With Route+ you don't have to worry about what to do if your order is lost, stolen, or broken. Simply file a claim here, and Route will refund or reorder your item(s). They typically respond to claims within 24 hours.

For more information, visit Route's website.

#tagyourRags